Request Paper Documents

We always make all your policy information available via your secure online portal where you can print policy documents quickly and easily. You can however choose to have these items posted to you by filling out the form below:

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Terms & Conditions

*After an accident covered by your policy, providing your car is being repaired by an approved repairer, we will provide you with a courtesy car while the repairs are being carried out (subject to availability, and terms and conditions apply). The courtesy car applies to comprehensive cover for accidental damage claims and Third Party, Fire and Theft for fire and theft claims where damage is repairable

Defaqto 5* Rating applies to certain policies only.

Debenhams Retail Limited is an Appointed Representative of Somerset Bridge Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority. No 477112. Somerset Bridge Insurance Services Ltd is registered in England and Wales No. 06334001. Registered office Lysander House, Catbrain Lane, Cribbs Causeway, Bristol,  BS10 7TQ.

T&Cs apply, please visit: http://finance.debenhams.com/insurance/home-insurance/

T&Cs apply, please visit: http://finance.debenhams.com/insurance/life-insurance/

Frequently Asked Questions

Can I take out immediate cover?

Yes, getting insured is easy. You can buy online or over the phone by calling 0344 840 6340.

Can I pay by instalments?

Yes, instalments are available to help you spread the cost. The interest payable when spreading the cost is provided upon completion of the quote.

Do you provide a courtesy car if I have an accident?

After an accident covered by your policy (as long as your car is being repaired by an approved repairer) we will provide you with a courtesy car while the repairs are being carried out (subject to availability, and terms and conditions apply).

The courtesy car applies to comprehensive cover for accidental damage claims and Third Party, Fire and Theft for fire and theft claims where damage is repairable.

Who provides Debenhams car insurance?

Debenhams Retail Limited is an Appointed Representative of Somerset Bridge Insurance Services Limited who are regulated by the Financial Conduct Authority. Policies are underwritten by a panel of insurers.

How do I make a claim?

In the event of a claim, please call our 24-hour claim service on 0344 840 9506. All incidents should be reported within 48 hours, even if you are not claiming.

Can I drive abroad on my policy?

As long as you are a UK resident and the vehicle is registered in the UK, your policy will automatically cover you to drive in any countries that are members of the European Union. The minimum level of insurance required (usually third party only) will be provided. This will entitle you to travel within the territorial limits for 90 days for social domestic and pleasure purposes only.

It’s important you check your terms of business before travelling.

Can I change my vehicle and keep the same insurance policy?

As long as the vehicle is acceptable to your current insurer you won’t need a new policy. However, you may have to pay extra to make the change.

To change your vehicle or make any other amendments to your policy, please call our Customer Service Team on 0344 840 6305. If you bought your policy before 9 December 2014, please call 0845 504 5149.

Do I need to provide proof of my no claims bonus?

Yes, you need to send this to us within 14 days of your new policy starting. You can email scanned copies or photos of them to documents@debenhamscarinsurance.co.uk. Or, if you prefer, you can post copies to Debenhams Car Insurance, Lysander House, Catbrain Lane, Bristol BS10 7TQ.

If you are having difficulties getting hold of proof let us know. We may be able to help you find it by contacting your previous insurer.

Why do I need to send you a copy of my Driving Licence?

To ensure all your details are accurate, we need you to provide us with a copy of the Driving Licence Summary from the DVLA website and both the front and rear of your driving licence photo card, for you and all drivers named on the policy.

You can email scanned copies or photos of them to documents@debenhamscarinsurance.co.uk. Or you can post copies to Debenhams Car Insurance, Lysander House, Catbrain Lane, Bristol BS10 7TQ.

What do I do if I breakdown?

If your breakdown cover is with the RAC, please call: 0330 159 0453

If your breakdown cover is with Debenhams Motor Breakdown, please call: 0190 42 34 874

If you are unsure who your breakdown provider is, please call our Customer Service team on: 0344 840 6305

Where can I see your terms of business?

You can read our Terms of Business here.

Don’t just take our word for it

feefo comments

Extremely pleased with the quote, all went through with no problems, would recommend to others.

Sarah

Good customer service. Offered the lowest rate of car insurance.

Ama