Running Account Credit Agreement
Credit Agreement regulated by the Consumer Credit Act 1974
Terms and Conditions
This agreement is a running account credit facility to enable you to finance insurance premiums, related costs and expenses in connection with policies of insurance (“Policies”) arranged from time to time through your insurance broker (“Broker”) with an insurance provider (“Insurer”). You agree that we may make payments for Policies to your Broker or your Insurer which we will do within 28 days of our signing this agreement, and by this means credit will be provided.
If you are a corporate body, other body to which the Consumer Credit Act (“CCA”) does not apply, or the credit limit exceeds £25,000 and you enter this agreement in the course of your business all statements of rights that apply under the CCA will not apply to you.
This agreement shall be dated on and become effective and binding on the parties from the date of your signature or, if earlier, the date you first make any payment under this agreement by which you will confirm acceptance of the terms and conditions of this agreement.
We will open an account in your name. All sums you draw down under this agreement and which become payable by you will be debited to the account and all payments made by or on your behalf will be credited to it.
You shall on the signing of this agreement pay the Advance Payment (if any) and you shall pay us the repayments on the dates we advise either when you enter into this agreement or when the repayments are varied. Punctual time of payment, and compliance with your other obligations, are essential terms of this agreement. Unless otherwise specified in this agreement, all repayments must be paid by direct debit. Any administration fee specified in the agreement will be payable as part of your first repayment.
We may vary your monthly repayments at any time to take in to account any refund received on the cancellation or adjustment of an insurance policy, any proceeds received in respect of settlement of a claim under an insurance policy, additional insurance policies financed under this agreement, or a variation to the rate of interest. We will tell you in writing of any changes to your monthly repayment and when they are due.
The balance of the Total amount of draw-downs together with all accrued interest (if any) and other sums payable under this agreement (if any) shall be immediately due and payable after expiry of proper notice if:
(a) You cancel the direct debit instruction to your bank;
(b) You fail to pay any repayment(s) by the due date;
(c) You fail to provide any identification documentation requested by us;
(d) You otherwise breach any terms of this agreement;
(e) You are made bankrupt, execution is levied against any of your assets or you enter into any arrangement or composition with your creditors without our consent; or
(f) Any information provided by you before entering into this agreement proves materially incorrect.
Other charges payable under this agreement:
(a) If we send this agreement to you to be signed and you fail to return the signed and dated credit agreement to us within 30 days we will charge you a fee of £10 which will be added to your account;
(b) Statement request £1; and a fee not exceeding £50 if you do not rectify a payment failure despite our notifying you of the requirement to do so.
You irrevocably authorise us to notify the Broker or Insurer (as appropriate) if you breach this agreement and this breach is not corrected within 14 days of proper notice to you of default, to cancel the Policies and instruct the Insurer to pay to us any rebate of premiums or claims proceeds towards discharging any amounts due under this agreement.
You shall notify us in writing of any change in your address as specified in the application no later than 7 days in advance of such change.
If we grant any time or other indulgence to you or to delay enforcing our rights this shall not amount to a waiver by us of our rights or of any breach of this agreement by you and shall not prevent us thereafter from relying upon our strict rights under this agreement.
Any payments made by post to us are at your own risk. This clause does not amount to a waiver of your obligation to pay by direct debit where you are so obliged by this agreement.
Any notice or demand under this agreement shall be deemed to be properly served by us if delivered to or sent to you by pre-paid post addressed to you at your last known address. Any notice served by you on us or our agents shall be delivered or sent by pre-paid post to our address set out in Parties to the agreement or as specified in the relevant prescribed form.
We may assign or securitise any of our rights under this agreement and/or any amounts owing under this agreement without prior notice to you (whereupon references herein to we, us and our shall to the extent of the assignment be read and construed as a reference to the assignee).
You have a right under Section 94 of the Consumer Credit Act 1974 to repay all or part of the outstanding balance early at any time. You can give us notice in writing or orally. If you want to settle in full you must tell us when you wish to do so and we will give you a statement showing what you must pay. If you want to make a partial settlement we will work out any rebate to which you may be entitled and recalculate your remaining repayments; you may ask us to send you a statement.
Should you make a partial early settlement we shall decide how that payment will be applied to your account.
Without prejudice to any other rights or remedies available to you under this agreement, we shall be entitled and you hereby authorise us, to deduct the amount of any sum due and owing by you to us, from any amount then due from us (or any member of our group of companies) to you in respect of salary or voluntary selective severance payment, to the extent that this remedy is available in law.
(a) In considering your application for a loan we will search the files of one or more credit reference agencies They will add to your file, details of our search and your application and this will be seen by other search organisations. We will use a credit scoring or other automated decision-making system together with credit reference agency searches when assessing your application, We will make use of information relating to you and to individuals linked to you by a financial association. We will also add to your file at the credit reference agency details of this agreement, the payments you make under it, any default or failure to keep to its terms (and any changes of address you fail to tell us about when an instalment is overdue). It is important that you give us accurate information. We will check your details and those of your financial associates with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information;
(b) We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when: checking details on applications for credit and credit related or other facilities; managing credit and credit related accounts or facilities; recovering debt; checking details on proposals and claims for all types of insurance; checking details of job applicants and employees Your information may be shared with affiliated companies or anyone who introduced you to us including any insurers of your obligations under this agreement and may be used by us and them to manage the provision of products and services requested by you now or in the future. We or they may send you, telephone you or email you about services and products and/or services of carefully selected third parties, which we feel from the information we hold about you may interest you If you would prefer not to receive such information please write to us at Creation Consumer Finance, Limited Marketing Department, Chadwick House, Blenheim Court, Solihull B91 2AA. We retain your information for up to 6 years for the purpose of sending you such information;
(c) For the purposes set out in clauses 18 (a) and (b) we or the other organisations referred to in those clauses may make further searches or checks with credit reference agencies and fraud prevention agencies. Although these searches will be added to your record they will not be shared with others. The credit reference agencies and fraud prevention agencies will also use the records for statistical analysis about credit insurance and fraud. Please telephone us on 0871 376 9200 if you want to receive details of the relevant credit reference agencies and fraud prevention agencies from whom we can obtain and to whom we pass information about you. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. You have a right also to receive a copy of the information we hold about you if you apply to us in writing and a fee will be payable.
You may have a right to sue the Insurer, us, or both if you have received unsatisfactory goods or services paid for under the agreement costing more than £100 and not more than £30,000.
We can terminate this agreement (subject to giving you notice under the Consumer Credit Act 1974) immediately if you are in breach of the terms of the agreement. We may also terminate it on 2 months notice in writing. We can suspend, restrict or terminate your right to draw credit at any lime for any objectively justified reason. If we do so, we will write to tell you before or immediately after such suspension, except where we do not have to do so by law. You can terminate the agreement at any time by giving us notice in writing and paying what you owe.
If you are dissatisfied in relation to this agreement you have the right to complain to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Telephone 0207 9641000. Website: www.financial-ombudsman.org.uk.
Telephone calls between you and us in connection with this agreement may be monitored or recorded for the purposes of maintaining and improving our service standards or for training our staff.
You hereby acknowledge that prior to making this agreement you are made aware and understand the cash price of the products and/or services.
This agreement shall be covered by and construed in accordance with English law unless you lived in either Scotland or Northern Ireland when this agreement was made, in which case the applicable law for Scotland or Northern Ireland (depending on where you lived at that time) shall apply and the terms of this agreement shall bear their nearest equivalent meanings for that jurisdiction.
The Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London E14 5HS is the supervisory authority under the Consumer Credit Act 1974.
No amendment or variation to this agreement made by you shall be effective.
Creation Consumer Finance Limited, Registered Office: 6th Floor Royston House, 34 Upper Queen Street, Belfast BT1 6FD Registered in Northern Ireland No. Nl32565 Customer Helpline 0871 376 9200
Correspondence Address: Creation, Chadwick House, Blenheim Court, Solihull B91 2AA
Calls to 0871 numbers will not exceed 10p per minute (including VAT) from BT landlines (current al December 2013). Cost of calls from non-BT landlines and mobile phones will vary. Please check with your phone provider. Calls may be monitored or recorded for the purpose of quality control.
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, Creation Consumer Finance Ltd will notify you 30 working days in advance of your account being debited or as otherwise agreed. If you request Creation Consumer Finance Ltd to
collect a payment, confirmation of the amount and date will be given you at the time of the request.
If an error is made in the payment of your Direct Debit by Creation Consumer Finance Ltd or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Creation Consumer Finance Ltd asks you to.
You can cancel a Direct Debit at any time by simply contacting you bank or building society. Written confirmation may be required. Please also notify us.
Example Running Account Credit Agreement
Credit Limit: £ The credit limit may be varied by us from time to time under this agreement and we will give you at least 7 days written notice of any amendment. You agree that we may pay the amount of credit directly to the credit intermediary on your behalf to fund the premiums due under insurance policies and related costs and expenses.
Rate of interest % per annum variable
Total amount payable £
Administration Fee £
Draw-downs of credit will be used to fund insurance premiums from time to time. Monthly repayments will commence on and will continue to be payable on the same date of each subsequent month while there is a balance outstanding under this agreement. Each time you draw down an amount of credit or reduce the amount you have drawn we will calculate the amount of your monthly repayments by adding interest, at the then current rate, to the amount of the draw down, taking into account any balance outstanding which is owed at the time, and dividing the sum of those amounts into an equal number of months over which the draw down must be repaid. We will tell you the amount of the repayments and the dates on which they have to be paid. You may make additional payments at any time. After this agreement has been entered into we may vary the repayments in accordance with clause 6 and we will tell you what the new repayments are, and when they must be paid. This agreement has no fixed duration.
Interest is added to the amount of each draw down of credit as a fixed sum, and is included as part of each repayment. We can vary any rate of interest or any charge or fee at any time by giving you at least 30 days notice but we will only do so on the occasion of your making a further draw down of credit after the first draw down. We will also only do this to reflect valid costs increases or reductions associated with our providing credit, for other operational reasons with regard to our systems capability, to comply with legal or regulatory requirements, or to reflect market practice.
In calculating the APR, and the total amount payable, no account has been taken of any variation which may occur under the agreement of the rate or amount of any item entering into that calculation. It is also assumed: that we and you fulfill our obligations according to the terms of the agreement; that the credit is provided for 12 months starting from the date of the initial draw down and that the final repayment will clear the balance of capital, interest and any charges
outstanding; that the credit will be repaid in equal monthly repayments, commencing one month after the initial draw down with charges being applied in accordance with this agreement.
Our current charges include: £25 for sending letters each time a Direct Debit is not set up or a request is cancelled or returned. See clause 6 for other charges which we may apply. If you fail to make any repayment under this agreement by its due date, then in addition to our other rights we may charge default interest from the due date until the actual date of repayment at the rate of interest specified above both before and after we obtain judgement. We will also charge you any reasonable legal costs and expenses incurred by us in endeavouring to collect any unpaid and overdue repayments or which are incurred by us in operating or exercising our rights under this agreement
You are entering into a legal agreement that requires you to make regular repayments. You should consider your ability to meet these repayment obligations.
Consequences of Missing Payments
Missing payments could have severe consequences and make obtaining credit more difficult in the future. Legal proceedings and enforcement action may be taken against you for the recovery of that debt and our reasonable legal costs and expenses. We may instruct the Insurer who provided the insurance policy to cancel it.
Right of Withdrawal
Under the Consumer Credit Act 1974 you have the right to withdraw from this agreement without having to give any reason This right commences on the day after the day you signed the agreement and continues for 14 days from that day. To withdraw you must notify us that you intend to do so by writing to us at Customer Services. Creation Consumer Finance Limited, Chadwick House, Blenheim Court, Solihull B91 2AA or by telephoning us on 0871 376 9200.
If you withdraw you will need to repay us any credit already provided and any interest accrued at the interest rate shown above. This sum must be paid without delay and no later than 30 calendar days after giving notice of withdrawal. We shall inform you on request and without delay, of the daily amount of interest payable during the withdrawal period. You must send payment to Banking Department, Creation Consumer Finance Limited, Chadwick House, Blenheim Court, Solihull B91 2AA marked for the attention of Customer Accounts Co-ordinator, or call the number above to pay this amount by telephone. If you withdraw from the agreement once an insurance policy is in place you must pay the premium to the insurer within 7 days.
By signing the Credit Agreement, you, the customer are declaring that:
The details provided for this loan are true and complete and may be verified; You have given consent to the searches, checks, uses of my information and information to those that you are financially linked including those made at the date of this agreement.
You understand that if you are acting on behalf of a corporate body or if the amount of credit exceeds £25,000 and you are acting in the course of your
business that this agreement will not be subject to or regulated by the
Consumer Credit Act 1974;
You are 18 years of age or over.
Important – use of your information
You have the right to know how we use your personal information. Please read the “Use of your information ” notice under clause 18 overleaf before you sign. We may send you information about products of ours and others which may be of interest to you. We may pass your details to other selected businesses to send you information about their products. You have the right at any time to ask us not to contact you or give details to others for these purposes or not to telephone you for sales purposes. You may write to our Marketing Department at the above address if you wish us to stop.
* Terms & Conditions apply. See your policy schedule and policy documents for full details.
Terms & Conditions
*After an accident covered by your policy, providing your car is being repaired by an approved repairer, we will provide you with a courtesy car while the repairs are being carried out (subject to availability, and terms and conditions apply). The courtesy car applies to comprehensive cover for accidental damage claims and Third Party, Fire and Theft for fire and theft claims where damage is repairable
Debenhams Retail Limited is an Appointed Representative of Somerset Bridge Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority. No 477112. Somerset Bridge Insurance Services Ltd is registered in England and Wales No. 06334001. Registered office Lysander House, Catbrain Lane, Cribbs Causeway, Bristol, BS10 7TQ.
Geoff Rowley and Alastair Massey of FRP Advisory were appointed Joint Administrators of Debenhams Retail Limited and Debenhams Properties Limited ("the Companies") on 09 April 2020. The affairs, business and property of the Companies are being managed by the Joint Administrators. The Joint Administrators act as agents of the Companies and without personal liability. The Joint Administrators can be contacted at Case-DebenhamsEmployees@frpadvisory.com; Case-DebenhamsSuppliers@frpadvisory.com or Case-DebenhamsInterestedParties@frpadvisory.com
†T&Cs apply, please visit: http://finance.debenhams.com/insurance/home-insurance/
†T&Cs apply, please visit: http://finance.debenhams.com/insurance/life-insurance/
Frequently Asked Questions
Can I take out immediate cover?
Can I pay by instalments?
Yes, instalments are available to help you spread the cost. The interest payable when spreading the cost is provided upon completion of the quote.
Do you provide a courtesy car if I have an accident?
After an accident covered by your policy (as long as your car is being repaired by an approved repairer) we will provide you with a courtesy car while the repairs are being carried out (subject to availability, and terms and conditions apply). The courtesy car applies to comprehensive cover for accidental damage claims and Third Party, Fire and Theft for fire and theft claims where damage is repairable.
Who provides Debenhams car insurance?
Debenhams Retail Limited is an Appointed Representative of Somerset Bridge Insurance Services Limited who are regulated by the Financial Conduct Authority. Policies are underwritten by a panel of insurers.
How do I make a claim?
Can I drive abroad on my policy?
As long as you are a UK resident and the vehicle is registered in the UK, your policy will automatically cover you to drive in any countries that are members of the European Union. The minimum level of insurance required (usually third party only) will be provided. This will entitle you to travel within the territorial limits for up to 90 days for social domestic and pleasure purposes only. It’s important you check your terms of business before travelling.
Can I change my vehicle and keep the same insurance policy?
As long as the vehicle is acceptable to your current insurer you won’t need a new policy. However, you may have to pay extra to make the change. To change your vehicle or make any other amendments to your policy, please call our Customer Service Team on 0344 840 6305. If you bought your policy before 9 December 2014, please call 0845 504 5149.
Do I need to provide proof of my no claims bonus?
Yes, you need to send this to us within 14 days of your new policy starting. You can email scanned copies or photos of them to email@example.com. Or, if you prefer, you can post copies to Debenhams Car Insurance, Lysander House, Catbrain Lane, Bristol BS10 7TQ. If you are having difficulties getting hold of proof let us know. We may be able to help you find it by contacting your previous insurer.
Why do I need to send you a copy of my Driving Licence?
To ensure all your details are accurate, we need you to provide us with a copy of the Driving Licence Summary from the DVLA website for you and all drivers named on the policy. You can email scanned copies or photos of them to firstname.lastname@example.org. Or you can post copies to Debenhams Car Insurance, Lysander House, Catbrain Lane, Bristol BS10 7TQ.
What do I do if I breakdown?
Where can I see your terms of business?
You can read our Terms of Business here.
What is a Green Card?
Green Cards are an international certificate of insurance issued by insurance providers in the UK, guaranteeing that the motorist has the necessary third-party motor insurance cover for driving in the country being travelled to.
Do I need a green card?
How do I get a green card?
Two weeks prior to travelling you will need to contact us on 0344 840 6305 to request your green card. We will issue you your card electronically via email, which you will need to print on paper. On request, we can post you a hard copy.
How long will it take?
Please give us at least two weeks’ notice prior to your travel.
Do I have to pay for a green card?
No, there is no charge for issuing you a green card.
What if I travel without a green card?
Do I need a green card if I’m towing a trailer or caravan in the EU?
Please be aware there is new government advice that UK motorists travelling with trailers and caravans should have two Green Cards issued – one for the towing vehicle and one for the trailer/caravan.
Do I have windscreen cover? What is my excess?
If you have fully comprehensive cover, you will have windscreen cover included as standard under the main terms of your policy. If you have Third Party Fire and Theft cover, or Third Party Only cover, you will not have windscreen cover included. You can find out the levels of cover you have by logging into your online portal and reviewing your documents at debenhamscar.opencustomerportal.co.uk. Your documents also set out your windscreen excess. Your excess is payable directly to the windscreen company.
I don’t have windscreen cover included under the main policy – What other options do I have?
If you have third party fire and theft cover or third party only cover, you won’t be able to claim for windscreen damage under your main policy. You can however purchase a separate add-on policy to cover you for this. You will only be covered for damage which occurs after you have purchased the cover and won’t be able to claim for pre-existing damage. You can find out more about our add-ons here.
How do I make a claim for a damaged windscreen?
You should follow the claims procedure as set out in your insurer’s policy wording. A copy of your policy wording can be found in your online portal.
If I make a windscreen claim will my NCD be affected?
No a windscreen claim will not affect your no claims bonus, however you will need to disclose the claim to future insurers.
I have defaulted on my direct debt, how can I pay for this?
You can make any outstanding payments by logging on to your account at www.creation.co.uk and follow the online instructions. You can also call Creation directly on 02890 267617, Debenhams will not be able to collect any missed Direct Debit payments. If your payment defaults Creation will write to you, to inform you. Please be aware that you will only be able to make this payment once your direct debit shows in default. This can take up to 2 working days from when the payment is attempted. If you default a fee of £25 will be applied, if this is not paid within 7 days with Creation, we will send correspondence to you which will provide you with a further 7 days to make payment directly with Creation. Failure to make this payment within the given timeframe could result in your finance agreement being cancelled and insurance cover being withdrawn.
Don’t just take our word for it
Very satisfied with the service and help I received. I would certainly use them again.